Job offer
Customer Service Officer
Full time
Location: Dong Nai Province (Vietnam)
ACTION COMPOSITES is an aspiring, global company. We are specialist in the development, design and production of carbon composite components. Our clients are European manufacturers as well as Japanese large volume manufacturer. With our factory located in Vietnam and future-oriented technology, our growth knows no boundary.
Job Description:
- Process order entry in ERP system, ensure these entries are accurate.
- Prepare shipping documents, proceed freight booking, liaise with MPL, production, warehouse, customs, and forwarders to ensure delivery of outgoing shipments are picked up on time.
- Send invoice or other bills to customer and track receivables timely. Write off invoice in ERP based on received payment.
- Communicate with customer for shipping schedule, forecast, and any other demand or emergency.
- Pass customer demand to MPL department timely and accurately, make sure they fully understand, and input into production plan correctly.
- Maintain different kinds of reports and record.
- Monitor production status by checking system report and communicating with MPL, Production, to ensure customer requested shipping plan can be achieved.
- Assist in investigation of customer complaints, handle return and exchange.
- Attend CFT meetings, understand meeting subject, and take actions according to meeting minutes
Recruitment requirement:
- Good command in English reading, writing, and listening, speaking.
- 3 years or above Experience in customer service/logistics for manufacturing company is required.
- Experience in working with ERP.
- Proficiency in MS Office Products (Word, Excel, Power Point).
- Planning Mindset, Problem Solving and Time Management.
- Work experience in international company or organization is preferable.
Job benefits
Flexible Working Hours
Ensurance
Interest aroused? We look forward to meeting you!
Please submit your written e-mail application to:
gehat.uhlau@npgvba-pbzcbfvgrf.pbz.ia
Nhon Trach III IP, Nhon Trach, Dong Nai, Vietnam.
vietnam